Privacy Policy

5TIERS ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us.

By using our website, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Personal Information You Provide: name, email address, phone number, billing/shipping address, payment information, and account credentials when you create an account, place an order, sign up for our newsletter, or contact us.
• Automatically Collected Information: IP address, browser type, device information, operating system, referring URLs, pages viewed, and browsing behavior on our site (via cookies and similar technologies).
• Communication Data: messages you send us through contact forms, email, or social media.

We use the information we collect for the following purposes:

• Process and fulfill your orders, including shipping, returns, and customer service
• Send you order confirmations, shipping updates, and account notifications
• Send marketing emails, text messages, and promotional content about our products, sales, and community events (only with your consent)
• Improve our website, products, and customer experience
• Detect and prevent fraud or other illegal activities
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: trusted third parties that help us operate our business (e.g., payment processors, shipping carriers, email/SMS marketing platforms, analytics providers). These providers are contractually obligated to keep your information confidential.
• Legal Requirements: when required by law, court order, or to protect our rights or the safety of others.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling certain cookies may limit your use of some website features.

When you sign up for our newsletter or community, you consent to receive marketing emails and/or text messages from us. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to any text message
• Emailing us at 5tiersboutique@gmail.com

Please note that even if you opt out of marketing, we may still send you transactional messages (order confirmations, shipping updates, account notifications).

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. All payment transactions are encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal/contractual obligations)
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, email us at 5tiersboutique@gmail.com.

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at 5tiersboutique@gmail.com.

Our website may contain links to third-party websites (e.g., Instagram, TikTok). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: 5tiersboutique@gmail.com
• Phone: 916-707-5848
• Instagram: @5tiersboutique